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Now, I haven't heard 100% positive feedback for thunderheats products, but their customer service seems top notch!

 

Ordered a pair of pad retainer pins yesterday, got them fed-exed today !  And for 17$ I am a happy dude.

:Spanish:

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Actually TH is great ...when it works. Not reliable. Probably because it's Chinese or the like. They don't say where it's made exactly.

Thunder Heart makes all electronic circuit boards in house.  Only the chip components and the layered board are purchased.  The chips are placed and soldered by Thunder Heart.

 

It's a favorite rumor that if a engine quites to blame it on the ECU.  For months I followed every thread of engine problems in hear and all though most immediately blamed the ECU I know of NONE which ultimately ended up being the ECU.  

 

Mechanics love to change them and sell you a new one.

 

I will offer again, if you have a bad Thunder Heart ECU or trigger plate, send it in and I will see that it is tested and replaced NO CHARGE if it is faulty.  

 

The last time I made this offer, everyone was buzzing with how they all fail.  I had ONE trigger plate returned.

 

Our tech support recieves calls day after day with customers assuming the ECU is bad.  Of the tech calls regarding this assumption it is RARE to find a bad electronic component.  Wiring, shorts, etc... are normally found which cause the problem.

 

Again, we are here to serve you.  If you have a bad Thunder Heart Product, send it in for test and replacement.  Mark attention Kevin Dudley.

 

We do appreciate your business and will continue to try to satisfy your needs.

 

Thanks.....

 

Kevin Dudley

Thunder Heart Performance.

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I sent mine in a couple years ago and had it check out and returned promptly and at no charge. Back on the road before just as the rains stopped.

 

Kevin, Can you tell me the difference between the new SFI kit and the old one?

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I've seen a lot of posts with people having a problem, and then that old Thunderheart story comes up- never seen it proven- and without doing the due diligence and actually finding the problem, several things get changed at once. Then the bike runs, and it's "Must have been the Thunderheart". Had a guy here in town that couldn't get his Chief started, and somebody told him the urban legend- he was ready to start replacing ECU, trigger plate, etc. Well, he hadn't started the bike since November, it sumped, oiled up the plugs, and gee whiz, it wouldn't start. Fresh set of plugs and a cloud of smoke and it's running fine. I'd be willing to bet a buck and a beer that a lot of the "defective" TH parts actually were fine, and the problem was just a bad connection or something similar that incidentally got corrected during the changeover. A wrench finds the problem for sure then fixes it- a "parts changer" just keeps changing things until it runs, then blames the things he changed for the problem
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I sent mine in (trigger plate), and was rewarded with a brand new one. TH is a class act, and I personally believe that a lot of bad press is given to them due to having some ham-handed monkey misdiagnosing the problem.

 

Thanks Kevin, you represent what is right with some industries here in the United States, service and a good attitude.

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haha..think that was my trigger that got returned.,  i've had tons of elec problems....TH was there every step with me diagnosing..once I got rid of the wrench it was easy, with a lil help from Keith at TH... Brooke has always been helpful too and has found parts for me or had things made up for me too.

 

I did get an EHC doa, tho (or maybe the wrench shorted it)...but TH took it and all my spare parts back with no prob....

 

it also turns out i never had an elec problem..just a wrench who couldn't figure out that plug wires are cylinder specific on SFI....and he also couldn't figure out how to wire an alarm...he's no longer my wrench, but so far i still have the TH products..

 

eric

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Compare my raving review of TH with my RAVE against Revtech:

 

My stock 5 speed lost its trans seal @ 5K miles.  Had it reinstalled, shaft run-out checked, etc twice.  It just kept failing.  Finally called Revtech, and they refused to honor thier warranty, using Indian's demise as an excuse to not stand behind their products.  FUKEM.

 

As for TH...  I'll keep the THeir producs on the scoot!

:bthumb:

 

As for Revtech.. their trans is sitting on the shelf, where it will remain.

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Appreciate the feedback.

 

We're NOT perfect but will do everything we can to address issues.

 

Again, if you have problems and you DON'T feel you've been handled fairly, at Thunder Heart, feel free to notify me personally and I will address the situation.

 

Thanks again.....  and ride safe.

 

Kevin Dudley

Thunder Heart

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I sent mine in a couple years ago and had it check out and returned promptly and at no charge. Back on the road before just as the rains stopped.

 

Kevin, Can you tell me the difference between the new SFI kit and the old one?

There was a component change on the board.  The basic design is the same.  

 

The coil supplied has been changed due to 'no availability' of the previous style coil.  The new coil is purchased from a 'coil manufacture' who supplies many coils to the motorcycle industry.  It is STANDARD in physical dimensions and should work with most coil covers.  The previous coil did not which was the craps.

 

The new SFI does come with 'SmartLink I' software which has the 'linkup issues' resolved.  It should link reliably now on all computers.  Version 2005.0.1.1

 

Thanks....

 

Kevin Dudley

Thunder Heart Performance

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Thanks Kevin, Helpful information there.

 

I got another one for you. You're in for it now.

Thanks again for coming on the board. Here it goes.

 

Tell us how the Electronic Harness Control works. I have  heard some misdiagnoses issues regarding that too. If I remember correctly, I was told it is  essentially a curcuit breaker panel and will reset itself after a problem is fixed? What are the lights on the EHC telling us?

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Come on SD..even I can answer that one..

The lights tell you there is a short or surge...so if a diagnosis light is on, there is a problem...i.e. when in daytona my kill switch light kept coming on.  At first everyone was saying a bad EHC...of course it was the short from the alarm that was tied into the kill switch wire.  The bike would shut down or not start as it was supposed to when the ehc picked up the short....right Kevin?

eric

oh, and yes, after a time period it will reset. i think i had to turn the ignition off for a minute or two..

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A company has to push their own product & I wouldn't expect anything else but I know what I know & would never use TH again our would anyone else in our shop. We have had many  customers that came in with non-working TH units & left with Dyna. I have had 2 TH units quit on me in the first year of Indian ownership. My Dyna has been running like a clock for 4 years now. You guys use them if you want but I don't like less than best. I have never seen a problem with a TH ECU only ignition modules & pickups. The TH shifter mech is poorly designed as well.
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I have a pretty good contact at TH, but even with her help, I have not had a single response to any of my inquiries about the new fuel injection setup.  I have a client that wants to pay for it, but be damned if I can get an answer.

 

I had two dead ignition modules on Scouts, one right off the truck from Indian.  IMC replaced them and we've had no problems since.

 

The only problem I've had with the harness controller is those god-forsaken starter relays.

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Actually TH is great ...when it works. Not reliable. Probably because it's Chinese or the like. They don't say where it's made exactly.

Thunder Heart makes all electronic circuit boards in house.  Only the chip components and the layered board are purchased.  The chips are placed and soldered by Thunder Heart.

 

It's a favorite rumor that if a engine quites to blame it on the ECU.  For months I followed every thread of engine problems in hear and all though most immediately blamed the ECU I know of NONE which ultimately ended up being the ECU.  

 

Mechanics love to change them and sell you a new one.

 

I will offer again, if you have a bad Thunder Heart ECU or trigger plate, send it in and I will see that it is tested and replaced NO CHARGE if it is faulty.  

 

The last time I made this offer, everyone was buzzing with how they all fail.  I had ONE trigger plate returned.

 

Our tech support recieves calls day after day with customers assuming the ECU is bad.  Of the tech calls regarding this assumption it is RARE to find a bad electronic component.  Wiring, shorts, etc... are normally found which cause the problem.

 

Again, we are here to serve you.  If you have a bad Thunder Heart Product, send it in for test and replacement.  Mark attention Kevin Dudley.

 

We do appreciate your business and will continue to try to satisfy your needs.

 

Thanks.....

 

Kevin Dudley

Thunder Heart Performance.

Yeah Kevind,

 

I gotta a bad ECU. Do you think you can service that board. Here is the deal it doesn't regulate the Headlight circuit correctly. At 2500 RPM it bangs out like 17 DC Volts and blows the headlight everytime.

 

Originally I replaced everything except the circuit board. VR, wiring harness' the whole nine, but I would still blow a headlight bulb within 50 to 100 miles.

 

Replaced Board and everything works fine. Wouldn't mind fixing my other one to have as  a spare.

 

Should I contact you or Berk or someone else??

 

Thanks,

 

P

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Appreciate the feedback.

 

We're NOT perfect but will do everything we can to address issues.

 

Again, if you have problems and you DON'T feel you've been handled fairly, at Thunder Heart, feel free to notify me personally and I will address the situation.

 

Thanks again.....  and ride safe.

 

Kevin Dudley

Thunder Heart

Hey Kevin,

What can you tell me about the black rubber strips on the handlebar grips? Price, availability? I need all 6 of them.

Thanks,

RC

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Appreciate the feedback.

 

We're NOT perfect but will do everything we can to address issues.

 

Again, if you have problems and you DON'T feel you've been handled fairly, at Thunder Heart, feel free to notify me personally and I will address the situation.

 

Thanks again.....  and ride safe.

 

Kevin Dudley

Thunder Heart

Hey Kevin,

What can you tell me about the black rubber strips on the handlebar grips? Price, availability? I need all 6 of them.

Thanks,

RC

I already got set from them since your post a couple weeks ago. They have them on their website. $12.95 plus shipping.

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  • 2 weeks later...
One thing people are missing is the fact that we still have people like Kevin (and his company) in our corner , the Indian corner! Theres not many companies that give a rats ass about Indians anymore , we still have a few that are willing to help ,I dont know jack about ignitions , I know my Spirit still has Thunderheart and Im glad Kevin is willing to lend a hand!
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