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Dealer Experiences


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I stopped at a few Indian dealers on my trips this summer, some were good, some not so much. Also as I've gone here and there I've So I thought I'd start a thread so we can post about experiences at Indian dealerships.

 

These are MY experiences, for anyone else, YMMV.

 

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Charlotte - aka the Mother Ship. Excellent service and great people working there. If something goes wrong they will make it right. Nice mini-museum of old Indians. Highly recommended by me. Grade: A+

 

Myrtle Beach - Small place. Sales people were friendly. Didn't see the shop... I don't really see how there could be room for a shop. My opinion on them is neutral. Grade: C+

 

Littleton CO - Victory, Honda, etc. dealership with a large Indian section in the back. Friendly sales people. Initially some issues with their service manager, but he has been replaced. I met the new guy and he seems like a stand up guy. The parts people seem to know what they are doing. They lack some knowledge about Indian, BUT - and this is the important part - they are eager to learn. Everyone I meet there is bending over backwards to learn the brand and give the customer a first rate experience. Grade: A

 

Sturgis - A small Indian only dealership. Sales people seemed disinterested. Their people seemed a bit arrogant (with no apparent reason for feeling that way). Grade: C-

 

Seattle - Victory, Honda dealership. Folks were friendly and seemed engaged. Not much brand knowledge was apparent. Like Littleton they seemed eager to learn, but unlike Littleton they didn't really seem to put much energy into creating a good customer experience. Grade C+

 

Hollister - also sells Hondas. Separate walled off area for Indian. They service KM and Gilroys as well. Very good experience. Sales guys had a good knowledge of the brand and history. I saw a sales guy going over the features of a Chieftain with a new owner - he was extremely thorough; the run through took at least 20 minutes because he took the time to go through every electronic feature, pulled the side panel to show how to change the pressure in the rear shock, and a lot of other things. Everyone I spoke with seemed to know their stuff. Grade A+

 

 

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Rome NY: This one is kind of ghetto and run down. At first glance you wouldn't even know it's an Indian dealer, looks more like a Honda shop that's been there for a long time. It's actually a holdover from the Kings Mountain days, the owner also owns a Harley shop, that's probably how he stayed in business. It's not at all a pretty boutique type shop, but the owner does seem to know his stuff. Also a good place to snag some leftover KM merchandise that's hard to find.

 

 

Erie PA: Big multi-brand dealer. Only dealer I'm aware of that also sells Cars such as Kia. Yeah, part of the showroom sells cars.

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Gregory Polaris. Long term avid motorcycle rider. A lot of experience with Polaris from the early days. Has sold Victorys and ATVs for over a dozen years.his recent focus on Indians has been pretty intense with overall customer service and as many know, custom paint jobs.The icing on the cake is Rob is just a great overall person.

Edited by RickkciR
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Team Mancuso Houston, Tx I will wait till after I get my Indian back (over 6 mons) to rate them but I do not think it is going to be good.

 

Mother Ship - Charlotte drove over a 1000 miles in August of 2012 to pick up my Vintage. A++++++++ Mark should give classes to these new dealers to learn how to treat a customer. Good people at this dealer.

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Charlotte: As everyone on here has already said, GREAT dealer. Mark is very thorough, professional and treats his customers exceptionally well, wish he would open another dealership in Virginia! A+

 

Annapolis (Chesapeake Cycles): Vernon, the Service rep is very personable, a little lacking in his knowledge of Indians but he makes up for that in being easy to talk to. The actual servicing of my bike (they did the 500 and the 5000 mile services) is lacking in the attention to details. The first service they did not reset the oil change reminder feature on my Chieftain (not a big deal, it is easily done), the after the 5000 mile service I was riding along and noticed the left side cover was not attached properly and was flopping around. I pulled over, removed it to ensure there was nothing actually broken, and then reattached it with no further issues. Neither thing was a big deal but it show a lack of attention to details, something Mark and crew would not have allowed to happen. Also, their stock level of clothes, accessories, etc. it pretty slim (could be Indian's fault?......) Either way: C

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Ya Mark Moses needs to branch out to down here in Central Texas. :nod:

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Hattiesburg Cycles in Hattiesburg, MS was very good to me. I bought my Chieftain there in June.

Pensacola Indian (Adventure Motorsports of NW Florida) opened up after I bought mine, there sales staff is great to talk to and their service department is great.

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Charlotte Indian A+. Just visited there last Tuesday. I met the team Mark, Mike and Tara. Had my 10,000 mile service done while I waited. When I left CT. on a solo trip I wasn't sure where I would end up but kept that in mind as a destination and glad I did. Indian Motorcycle Of Springfield also A+. That's where I go for everything when I'm home. They were not open when I bought my Chieftain but they treat me as if I did. very friendly and knowledgeable staff. The owner Dennis also has a very good collection of Springfield's on the showroom floor. Great place to visit if your in the area.

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Well hell Ken started it. He said they was the Mother Ship. I learned something new.

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