OLDFATGUYRACING Posted June 30, 2011 Share Posted June 30, 2011 Does anybody know how to get a hold of Greg or the other guy that was at iirp this year. My buddy bought a new victory, he is having troubles, and is getting the run around from the dealer and the toll free number. let me know. thx, Dino Quote Link to comment Share on other sites More sharing options...
joel3078 Posted July 1, 2011 Share Posted July 1, 2011 Click it - they have a few ways of contacting the new mothership. http://www.polarisindustries.com/en-us/OurCompany/ContactUs/Pages/ContactUs.aspx Be advised the Polaris managers are not too quick at giving out their direct line at work much less their cell phone. Quote Link to comment Share on other sites More sharing options...
OLDFATGUYRACING Posted July 1, 2011 Author Share Posted July 1, 2011 Click it - they have a few ways of contacting the new mothership. http://www.polarisindustries.com/en-us/OurCompany/ContactUs/Pages/ContactUs.aspx Be advised the Polaris managers are not too quick at giving out their direct line at work much less their cell phone. He already tried the website. He got a generic computer responce that told him to contact his dealer. Quote Link to comment Share on other sites More sharing options...
injun46 Posted July 1, 2011 Share Posted July 1, 2011 Who's the dealer??? Maybe he needs some reviews here. I'm sure Polaris is monitoring this board, off and on. Quote Link to comment Share on other sites More sharing options...
Vagabondjpm Posted July 1, 2011 Share Posted July 1, 2011 It has been my experience the "Mother Ship" is typically orbiting another planet. Polaris is VERY hands off once the product hits the dealers and glaciers seem to move faster than they do when it comes to addressing problems. The best advice to to keep hammering the dealer to the point of absurd annoyance. They have much more pull, if you are working with one that is truly working in your best interest. Best of luck getting your friends problem addressed. Ride safe. Quote Link to comment Share on other sites More sharing options...
Fins Posted July 1, 2011 Share Posted July 1, 2011 Try this number 888-704-5290. Had contact with Polaris this morning regarding my 2010 Indian Vitnage. Quote Link to comment Share on other sites More sharing options...
daleg3556 Posted July 1, 2011 Share Posted July 1, 2011 Try this number 888-704-5290. Had contact with Polaris this morning regarding my 2010 Indian Vitnage. Did they seem interested in helping you? Quote Link to comment Share on other sites More sharing options...
Fins Posted July 1, 2011 Share Posted July 1, 2011 Did they seem interested in helping you? Yes. I have been waiting 3 weeks for rear brake replacement parts. Been in limbo because of transition. Kept requesting to speak with Polaris through Mike Hill at Indian. Finally they called this morning...July 1 is the official transition to Polaris in repairs it seems. They are eager to help Indian owners, that is what they say. I will know next week if they mean it. Quote Link to comment Share on other sites More sharing options...
OLDFATGUYRACING Posted July 2, 2011 Author Share Posted July 2, 2011 Yes. I have been waiting 3 weeks for rear brake replacement parts. Been in limbo because of transition. Kept requesting to speak with Polaris through Mike Hill at Indian. Finally they called this morning...July 1 is the official transition to Polaris in repairs it seems. They are eager to help Indian owners, that is what they say. I will know next week if they mean it. They are not eager at all to help my buddy. They told him he could not talk to a rep. they told him to call another dealer if he was not happy with the answers he was getting from his dealer!!! unreal! Quote Link to comment Share on other sites More sharing options...
daleg3556 Posted July 2, 2011 Share Posted July 2, 2011 Yes. I have been waiting 3 weeks for rear brake replacement parts. Been in limbo because of transition. Kept requesting to speak with Polaris through Mike Hill at Indian. Finally they called this morning...July 1 is the official transition to Polaris in repairs it seems. They are eager to help Indian owners, that is what they say. I will know next week if they mean it. How is Mike doing. He has helped me on several occasions. He actually gave us out factory tour last fall. Is he staying with Indian? I sure hope he is. Quote Link to comment Share on other sites More sharing options...
It is Baloon Posted July 2, 2011 Share Posted July 2, 2011 Spoke with Mike Hill by telephone to KM Factory a year ago. He sounded like a good man and professional. me ride um Centennial cheers Quote Link to comment Share on other sites More sharing options...
Fins Posted July 3, 2011 Share Posted July 3, 2011 Mike is not staying past mid July. Mike has been the only bright spot in dealing with KM, at least in my situation. That sucks that Polaris is responding in that manner. Welcome to the big corporate world with no customer satisfaction or personal attention. Quote Link to comment Share on other sites More sharing options...
Ariel Melecio Posted July 4, 2011 Share Posted July 4, 2011 Ive read somewhere Victory dealers was not very good addressing service issues, this before Polaris bought Indian. In my opinion KMs service was top notch more of a one on one and personal, specially Charlotte and Mark Moses crew. I have Gilroy and the one time I purchased some accessories from them they were very courteaous and helpfull to my needs, Mark himself emailed me about prices and fitment, and the possibility of a IIRA forum member discount/ I dont think It will be the same with the new owners, I hope Im wrong Quote Link to comment Share on other sites More sharing options...
daleg3556 Posted July 4, 2011 Share Posted July 4, 2011 Mike is not staying past mid July. Mike has been the only bright spot in dealing with KM, at least in my situation. That sucks that Polaris is responding in that manner. Welcome to the big corporate world with no customer satisfaction or personal attention. That is really too bad. I felt I could call or e-mail Mike any time. He was always concerned that I was happy with my bike. Quote Link to comment Share on other sites More sharing options...
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