Blackdog Posted March 10, 2008 Share Posted March 10, 2008 This came up as I was surfin' - thought I'd share. There has been a lot of talk about dealers, service and support from Indian. A lot of us (myself included) are eager to see what is in store for us as these bikes begin to roll. While this doesn't answer a lot of specific questions we hard scrabble "afficianaodos" are eager to see and hear and experience, it does represent - to me anyway - an approach. It appears to be an approach of pursuit of excellence. Something I would want a motorcycle company that I have a keen interest in to pursue. Stellican bought Chris Craft out of bankruptcy in 2001 - a point to keep in mind when you read this... Service Award Quote Link to comment Share on other sites More sharing options...
RCH Posted March 12, 2008 Share Posted March 12, 2008 I hear they bought their customers off with free caps! Quote Link to comment Share on other sites More sharing options...
Blackdog Posted March 12, 2008 Author Share Posted March 12, 2008 I hear they bought their customers off with free caps! Gas caps? Were they Brass? Quote Link to comment Share on other sites More sharing options...
It is Baloon Posted March 12, 2008 Share Posted March 12, 2008 (edited) Mark M. is our contact for Service questions [see below]. Anyone who wants a copy of an IM® Gilroy Service/Parts Directory (which I put together) may contact me. ndnjoe is Joe1 *******IM King's Mountain********* Contact Information: Mark Moses Customer Service Indian Motorcycle - (in North Carolina not India) 704-937-4028 MMoses@IndianMotorcycle.com Here's a pic of a some gals who are typical new hog owners. They seem happy about their service. <cheers> edit: hey, pioneer [see next post] did that info I gave ya regarding downshifting help ya out. Edited March 12, 2008 by Joe1 Quote Link to comment Share on other sites More sharing options...
Tahoe Chief Posted March 12, 2008 Share Posted March 12, 2008 No but there balls may be. Quote Link to comment Share on other sites More sharing options...
Blackdog Posted March 12, 2008 Author Share Posted March 12, 2008 No but there balls may be. Naw - 'cuz then they'd be "chopped" Quote Link to comment Share on other sites More sharing options...
Pop Posted March 12, 2008 Share Posted March 12, 2008 Not to take the shine offa the rose but I got more friggin trade awards than Carter got liver pills. Attaboys rolled out to make a reason for a dinner a coupla rounds of golf and a shitload a rounds of single malt. The dif between alcoholics and businessmen is that one don't need to come up with fancy excuses to get pie eyed. Quote Link to comment Share on other sites More sharing options...
Maldev Posted March 12, 2008 Share Posted March 12, 2008 That black cloud over you sure is getting darker and darker. Quote Link to comment Share on other sites More sharing options...
It is Baloon Posted March 12, 2008 Share Posted March 12, 2008 Quote Link to comment Share on other sites More sharing options...
Pop Posted March 12, 2008 Share Posted March 12, 2008 That black cloud over you sure is getting darker and darker. And in yer industry nobody take advantage of the punch bowl at the awards ceremonies? I fell off the turnip truck yesterday but the lumps don't show that much do they? Quote Link to comment Share on other sites More sharing options...
Maldev Posted March 12, 2008 Share Posted March 12, 2008 And in yer industry nobody take advantage of the punch bowl at the awards ceremonies? I fell off the turnip truck yesterday but the lumps don't show that much do they? Hell no. They're too busy doing blow in their limos. Quote Link to comment Share on other sites More sharing options...
Maldev Posted March 12, 2008 Share Posted March 12, 2008 Besides the letter mentions the awards were based on customer satisfaction surveys, not internal slap-me-on-the-back results. Quote Link to comment Share on other sites More sharing options...
Pop Posted March 12, 2008 Share Posted March 12, 2008 So when they subcontract me to put in the wet stuff then the GC gets a call from the trade assoc and they ask if he's got any affiliated subs on site and how they are performing and just like that my customer, the GC who may very well be workin for me next go round, he recommends me for a little eagle statue and it gets him an invite to a drink til ya puke junket to pat yerself onna backville. I get all trussed up like a showdog with the rest of the sorry SOBs got to wait in line for PR shots for the trade rag with our little eagles all in a row and they shake my paw and tell me how they couldn't a done it without my team until the next bid rolls in and by gawd if I ain't the low baller at least I still got them dandy awards. Ever notice the last letter in award is the first letter in doorstop. What do you mean bitter? Quote Link to comment Share on other sites More sharing options...
Last Resort Posted March 12, 2008 Share Posted March 12, 2008 So when they subcontract me to put in the wet stuff then the GC gets a call from the trade assoc and they ask if he's got any affiliated subs on site and how they are performing and just like that my customer, the GC who may very well be workin for me next go round, he recommends me for a little eagle statue and it gets him an invite to a drink til ya puke junket to pat yerself onna backville. I get all trussed up like a showdog with the rest of the sorry SOBs got to wait in line for PR shots for the trade rag with our little eagles all in a row and they shake my paw and tell me how they couldn't a done it without my team until the next bid rolls in and by gawd if I ain't the low baller at least I still got them dandy awards. Ever notice the last letter in award is the first letter in doorstop. What do you mean bitter? OK Schleprock Quote Link to comment Share on other sites More sharing options...
Maldev Posted March 12, 2008 Share Posted March 12, 2008 Quote Link to comment Share on other sites More sharing options...
stu Posted March 12, 2008 Share Posted March 12, 2008 So when they subcontract me to put in the wet stuff then the GC gets a call from the trade assoc and they ask if he's got any affiliated subs on site and how they are performing and just like that my customer, the GC who may very well be workin for me next go round, he recommends me for a little eagle statue and it gets him an invite to a drink til ya puke junket to pat yerself onna backville. I get all trussed up like a showdog with the rest of the sorry SOBs got to wait in line for PR shots for the trade rag with our little eagles all in a row and they shake my paw and tell me how they couldn't a done it without my team until the next bid rolls in and by gawd if I ain't the low baller at least I still got them dandy awards. Ever notice the last letter in award is the first letter in doorstop. What do you mean bitter? anybody take pictures... I wanna see ya all trussed up..... both before and after the liquor starts to flow... kinda reminds of the time my buddy got married and I was in the wedding.. in a tux... ended up sleeping in the car in the middle of february in ohio... i bet it took months to get the smell of puke outta that bad boy.... now I don't dress up often... but I puke everytime I do...... Quote Link to comment Share on other sites More sharing options...
Blackdog Posted March 12, 2008 Author Share Posted March 12, 2008 (edited) Pop, I'm glad you get yer awards - I'm sure it is for a job well done - I'm thinkin' that might even be what's contributin' to your Block Island Ferry rides this year. Not to put too fine a point on it - but imagine - in the motorcycle manufacturing industry we discuss daily - a service award from an association of other manufacturer's - competitors in the industry - that was garnished from the input of customers. So just to get the heads all lined up it would be like Gilroy getting an attaboy from the likes of HD, Honda, Yamahog, Kawi, Triumph, BMW and on and on based on OUR input - get it? I would say if a motorcycle manufacturer has THAT kind of drive for service right down through the dealerships that would be a good thing - just a thought. Edited March 12, 2008 by Blackdog Quote Link to comment Share on other sites More sharing options...
Maldev Posted March 12, 2008 Share Posted March 12, 2008 BD, quit trying to shine sun on poP's parade. Quote Link to comment Share on other sites More sharing options...
Blackdog Posted March 12, 2008 Author Share Posted March 12, 2008 BD, quit trying to shine sun on poP's parade. Uhhhhhh.... OK Quote Link to comment Share on other sites More sharing options...
Maldev Posted March 12, 2008 Share Posted March 12, 2008 pOp likes it to rain on his parade. Quote Link to comment Share on other sites More sharing options...
It is Baloon Posted March 13, 2008 Share Posted March 13, 2008 (edited) Ya never can tell when yer just sittin watch'n TV and there stands somebody goin up ta take his award. Then, years later ya find out he is on the same puter motorsickle chat site as you. Funny that. <smile> ndnjoe is now Joe1 NO CLUB LONEWOLF NO CLUB Edited March 13, 2008 by Joe1 Quote Link to comment Share on other sites More sharing options...
RCH Posted March 13, 2008 Share Posted March 13, 2008 anybody take pictures... I wanna see ya all trussed up..... both before and after the liquor starts to flow... kinda reminds of the time my buddy got married and I was in the wedding.. in a tux... ended up sleeping in the car in the middle of february in ohio... i bet it took months to get the smell of puke outta that bad boy.... now I don't dress up often... but I puke everytime I do...... You and I need to dress up and go drinking! Ask Maldev about me and his spatula turning ordeal sometime!!! Quote Link to comment Share on other sites More sharing options...
hasbin Posted March 13, 2008 Share Posted March 13, 2008 You and I need to dress up and go drinking!Ask Maldev about me and his spatula turning ordeal sometime!!! You gonna dress up as a seamstress ?? Quote Link to comment Share on other sites More sharing options...
charger Posted March 13, 2008 Share Posted March 13, 2008 Besides the letter mentions the awards were based on customer satisfaction surveys, not internal slap-me-on-the-back results. "I'ld" be interested in see'n the stats on GILROY custumers....n "I" hear some of the Employees @ Km SNORT alittle powder themselves...... Quote Link to comment Share on other sites More sharing options...
It is Baloon Posted March 13, 2008 Share Posted March 13, 2008 Quote Link to comment Share on other sites More sharing options...
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